Reference

Your Privacy Policy at geo138

Your account data, DANA, OVO, GoPay and QRIS records, cookie choices, and device sessions are explained in one Privacy Policy before you open your account.

Account data useCookie choicesWallet record handlingPrivacy request paths

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What This Policy Covers

geo138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear data use helps you decide what to share before you join. We collect account details such as your phone number, login time, device type, payment reference, and game-session records from areas like Live Dealer Lobby, Rocket Crash, and Bingo so we can run your account,

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check wallet activity, answer requests, and keep access records consistent. We do not sell your personal data. Some records are shared with payment processors, security tools, or support providers when they help us complete a specific account task. Access and eligibility depend on local law and
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are available only where local law permits, so this policy should be read with the rules that apply where you are.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach Us About Your Privacy

Fast privacy contact matters when you need a correction, a copy of your data, or a clear answer about cookies.

Live chat privacy queue Use live chat from 09:00 to 02:00 WIB and ask for privacy help. We will verify your account name and phone number before discussing wallet records, login sessions, or cookie settings.

Email privacy desk Send account privacy requests to [email protected] with your account name and contact number. Do not send full card images; a payment reference or QRIS receipt code is enough for checking.

Account privacy path From mobile web, open Account > Profile > Privacy to see cookie choices and saved contact details. If a field is locked, message us so we can verify and update it safely.

ACCOUNT SAFETY

Control Your Data in the Wallet

Privacy work is part of the account flow, not a page we ignore after sign-up. We record the data needed to run logins, wallet checks, withdrawals, support replies, and security alerts, then…

Login records

We store login time, device type, IP range, and session status to spot unusual access. If your phone changes, we may ask for a recent wallet reference before changing contact details.

Cookie choices

Cookies help remember language, session status, and basic page settings. You can clear them from your browser, and you can ask us what cookie categories are tied to your account session.

Payment data checks

DANA, OVO, GoPay, QRIS, and bank transfer records are used to match deposits and withdrawals to your account. We keep references, time stamps, and status messages, not your full wallet login.

Retention timing

We keep account and wallet records while your account is active and as needed for dispute checks, security logs, and local legal duties. When data is no longer needed, we reduce or remove it.

Correction requests

If your name, phone number, or contact detail is wrong, contact us before making another withdrawal request. We will verify the account first, then update the field and confirm completion.

Access controls

Only staff with a work reason can access privacy-related records. Support can see what is needed to answer you, while deeper wallet checks require extra internal permission.

Answers Before You Share Data

The questions below focus on what you might search before opening or managing an account. We answer them in plain terms so you know what data we collect, why we collect it, how to contact us, and how account verification works when you ask us to change or remove details from our records.

We collect the details needed to create and protect your account, such as account name, phone number, login records, device type, wallet references, and support messages. We use them for access, verification, and account service.

Yes. Payment references from DANA, OVO, GoPay, QRIS, and bank transfer are covered because they connect wallet activity to your account. We use those records for matching, dispute checks, and withdrawal verification.

You can ask us for a copy of data linked to your account by email or live chat. We will verify your account name, phone number, and recent wallet reference before preparing a response.

Open Account > Profile > Privacy or contact support if the field cannot be edited. We will check your identity first, then update the detail and confirm the change through your current contact path.

Cookies remember session status, language, and basic page settings so your account can stay consistent across visits. You can clear cookies in your browser, but you may need to sign in again afterward.

Your request is handled by staff assigned to account privacy, support, or wallet verification. Access is limited by role, so staff see the data needed for the specific request they are handling.

You can ask us to remove data that is no longer needed for account service, security, dispute checks, or legal duties. We will explain what can be removed and what must be retained for a valid reason.

Your Privacy Policy at geo138

Reach Us About Your Privacy

Control Your Data in the Wallet

Login records

Cookie choices

Payment data checks

Retention timing

Correction requests

Access controls

Answers Before You Share Data

01 What personal data does geo138 collect when I open an account?

02 Does the Privacy Policy cover DANA, OVO, GoPay and QRIS records?

03 Can I ask for a copy of my account data?

04 How do I correct my phone number or profile details?

05 How does geo138 use cookies on mobile web?

06 Who can see my privacy request inside geo138?

07 Can I ask geo138 to remove my data?

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